Exchange & Return Policy

At ZB WEAR, we are committed to providing high-quality products and ensuring customer satisfaction. Please read our exchange and return policy carefully before placing your order.

1. Change of Mind

ZB WEAR does not accept returns or exchanges due to a change of mind.

Once an order has been placed and delivered, customers cannot request a return or exchange simply because they no longer want the product, have changed their preference, or have ordered the wrong style/color by mistake.

2. Damaged, Defective or Incorrect Products

If you receive a product that is:

  • Damaged or defective
  • Incorrectly delivered
  • Different from the product ordered
  • Showing a manufacturing defect

you may be eligible for an exchange, return, or refund, subject to verification by ZB WEAR.

3. Reporting an Issue

Customers must contact ZB WEAR within 48 hours of receiving the order and provide:

  • Order number
  • Clear photographs/videos showing the issue
  • A brief description of the problem

Our team will review the claim and determine the appropriate resolution.

4. Exchange

If the product is confirmed to be defective, damaged, or incorrectly delivered, ZB WEAR may provide an exchange for the same product, subject to availability.

If the same product is unavailable, ZB WEAR may offer an alternative resolution, including a refund where applicable.

5. Return & Refund

If the product is confirmed to have a valid defect, damage, or fulfillment error, ZB WEAR may accept the return and provide a refund.

Refunds will be processed through the applicable payment method or another mutually agreed method, subject to the circumstances of the order.

6. Product Condition

For approved exchanges or returns, the product must generally be:

  • Unworn
  • Unwashed
  • Unaltered
  • In its original condition
  • Returned with original tags and packaging, where applicable

Products that have been worn, washed, altered, damaged after delivery, or otherwise misused may not qualify for an exchange or return.

7. Return Shipping

Where the issue is confirmed to be due to a defective, damaged, or incorrectly supplied product, ZB WEAR will determine the appropriate arrangement for return shipping.

Returns sent without prior approval from ZB WEAR may not be accepted.

8. Final Decision

All exchange, return, and refund requests are subject to verification and approval by ZB WEAR.

ZB WEAR reserves the right to reject a claim where the reported issue does not meet the conditions of this policy.

For assistance regarding an exchange or return, please contact ZB WEAR through the contact details provided on our website.