Shipping Policy

At ZB WEAR, we aim to provide a smooth and reliable delivery experience for every order. Please review the following shipping policy before placing your order.

1. Delivery Locations

ZB WEAR currently delivers orders within Pakistan.

Delivery availability may vary depending on the customer's location and courier service coverage.

2. Order Processing

Orders are processed after the order has been successfully placed and confirmed.

Orders are generally dispatched within 2–3 working days, unless otherwise stated on the website or communicated by ZB WEAR.

Orders placed on weekends or public holidays may be processed on the next working day.

3. Delivery Time

Once dispatched, orders are generally delivered within 3–7 working days, depending on the delivery location and courier service.

Delivery to remote or less accessible areas may require additional time.

Estimated delivery times are not guaranteed and may be affected by courier delays, public holidays, weather conditions, unforeseen circumstances, or other factors beyond our control.

4. Shipping Charges

Applicable shipping charges will be displayed at checkout before the customer completes the order.

ZB WEAR may offer free shipping or promotional shipping rates during selected campaigns or promotions. Any such offer will be subject to the terms specified at the time of the promotion.

5. Order Tracking

Where tracking information is available, customers may receive a tracking number or delivery update through the contact information provided with their order.

Customers are responsible for providing accurate and complete contact and delivery information.

6. Incorrect Delivery Information

Customers are responsible for ensuring that their name, phone number, address, and other delivery information are accurate.

ZB WEAR will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or insufficient delivery information provided by the customer.

Additional delivery charges may apply if an order needs to be re-dispatched due to incorrect information provided by the customer.

7. Failed Delivery / Refused Orders

If a customer refuses to accept an order or the courier is unable to deliver the order due to the customer's unavailability or incorrect information, additional charges or other conditions may apply for re-delivery.

Repeated refusal of orders may result in restrictions on future Cash on Delivery orders.

8. Damaged Packages

Customers are advised to inspect the package upon delivery.

If the package appears seriously damaged or tampered with, please contact ZB WEAR as soon as possible and provide photographs or other relevant evidence.

If the product inside is damaged or defective, the matter will be handled according to our Exchange & Return Policy.

9. Delays

ZB WEAR is not responsible for delays caused by circumstances outside our reasonable control, including courier delays, extreme weather, public holidays, natural disasters, strikes, technical issues, or other unforeseen events.

We will make reasonable efforts to assist customers in tracking and resolving delivery issues.

10. Contact Us

For questions regarding shipping or the status of your order, please contact ZB WEAR through the contact information provided on our website.